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Terms & Conditions

Business Terms & Conditions
Prestige German Cars Limited is a proud member of The Motor Ombudsman accreditation scheme. We are fully accredited to the CTSI-approved Service and Repair Code of Practice. This ensures we operate to the highest recognized industry standards of service, offering absolute transparency and total peace of mind for our customers

1. GeneralThese Terms and Conditions (“Agreement”) apply to all services provided by Prestige German Cars Limited (“we”, Our, or “us”). By booking or using our services, the customer (“you” or “your”) agrees to be legally bound by this Agreement.

2. Services: We offer general motor vehicle repair, servicing, diagnostics, MOT preparation, and related automotive services. All services are carried out with reasonable care, skill, and in accordance with recognized industry standards.

3. Estimates and Quotations: Estimates are non-binding and subject to change following a detailed inspection or the discovery of hidden/additional faults. Quotations, once given in writing, are valid for 14 days unless otherwise stated. Any changes in the scope of work or pricing will be discussed with you and agreed upon prior to further work being undertaken.

4. Bookings and Cancellations: All appointments must be booked in advance. You must give a minimum of 24 hours’ notice for cancellations. Failure to do so may result in a cancellation fee to cover lost workshop time. We reserve the right to refuse future bookings for persistent, missed appointments or late cancellations.

5. Payment Terms and Lien Payment is due in full upon completion of the work, prior to the vehicle being released, unless alternative terms have been agreed in writing. We accept payments via bank transfer, major debit/credit cards, or cash. Late payments may incur interest at 2% per month above the Bank of England base rate. Contractual Lien: We reserve a statutory and contractual right of lien over the vehicle. This means we legally hold and retain possession of your vehicle until all outstanding invoices related to it are paid in full.

6. Parts and Warranty; We provide a 6-month (or 6,000-mile, whichever occurs first) warranty on labour and on parts supplied and fitted by us, unless otherwise specified. This warranty does not affect your statutory rights under the Consumer Rights Act 2015.The warranty does not cover general wear and tear, vehicle misuse, track days, or damage caused by third-party intervention post-service. Warranty claims must be supported by our original invoice and presented within the warranty period. Customer-Supplied Parts: We accept absolutely no liability for the fitment, performance, or failure of parts supplied by the customer. If a customer-supplied part fails, any labour required to diagnose, remove, or replace it will be fully payable by the customer at our standard hourly rate.

7. Liability; We are not liable for any indirect, incidental, or consequential financial losses (including loss of earnings or car hire costs). Nothing in this agreement limits our liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded by English law. Our maximum liability for property damage resulting from our negligence shall be limited to the cost of rectifying the direct damage caused.

8. Vehicle Storage, Risk, and Uncollected Goods; Customers must remove all high-value personal belongings from the vehicle prior to drop-off. We accept no liability for the loss of personal items left inside the vehicle. While we take all reasonable commercial precautions to protect your vehicle while on our premises, vehicles are left at the owner's risk regarding unpreventable external events (such as extreme weather). Storage Fees: A daily storage fee of £[Insert Amount, e.g., 25] may apply if the vehicle is not collected within 48 hours after we notify you that the work is complete. Uncollected Vehicles: If a vehicle is not collected and outstanding invoices are not paid within 3 months of completion, we reserve the right to sell or dispose of the vehicle in accordance with the Torts (Interference with Goods) Act 1977 to recover our costs, storage fees, and disposal expenses.

9. Customer Responsibilities; You are responsible for ensuring your vehicle is legally insured. Unless we are conducting an MOT test or dynamic road test, you are responsible for ensuring it is roadworthy. It is your responsibility to disclose any known or suspected hidden issues, modifications, or safety hazards with the vehicle before work begins. We reserve the absolute right to refuse service if we deem the vehicle unsafe to work on.

10. Governing Law; These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints
Our Complaints Procedure at Prestige German Cars Limited, we always strive to deliver the highest standards of workmanship and customer service. However, if something hasn't gone as planned, we want to hear about it so we can put it right.
Step 1: Contact Us Directly if you are unhappy with any aspect of our service or repair work, please get in touch with our team immediately. You can reach us by phone at [Your Phone Number] or email us at [Your Email Address]. We promise to investigate your feedback thoroughly, review the details promptly, and work with you to find a fair solution.
Step 2: Independent Alternative Dispute Resolution (ADR)We are fully committed to resolving all issues internally. However, as a proud, accredited member of The Motor Ombudsman, you have extra peace of mind if we cannot reach a direct agreement.

If our internal complaints process has been exhausted and a resolution is not found, you can escalate your dispute to The Motor Ombudsman. They are a certified, completely independent Alternative Dispute Resolution (ADR) provider. Web: www.themotorombudsman.orgTelephone: 0345 241 3008.

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Contact Details

11 Shaftesbury Avenue
South Shields
Tyne & Wear
NE34 9PH 01914566623

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